BBB Serving Southeast Florida & the Caribbean - Facebook, BBB Serving Southeast Florida & the Caribbean - Twitter, BBB Serving Southeast Florida & the Caribbean - Instagram, BBB Serving Southeast Florida & the Caribbean - LinkedIn, BBB Serving Southeast Florida & the Caribbean - YouTube, International Association of Better Business Bureaus. At this time we would like a professional third party to examine the slab for their opinion. When stained defects were obvious Sept 11. I literally spend every single weekend having to clean my window sills and tracks with the vacuum to clean up the dirt and they think that is acceptable and just fine. Now I have two more window that have failed, seal is broken, windows … The estimate is for $1350.00. It also offers windows, doors, stone and other home exterior products. Aluminum, aluminum clad, vinyl, vinyl clad, wood, and wood composite are the materials that you can choose for Ply Gem windows. JELD-WEN makes 10 different types of windows including a line of tilt and turn windows. Great Lakes does send out replacement glass but I'm responsible for the cost of getting the new glass in Be the first to review! They agreed that the window was covered by the lifetime warantee and came to my home and replaced it. Great Lakes Windows Reviews. I am the original owner. Customers who purchased Ply Gem Vinyl Clad windows have filed a class action lawsuit alleging the windows were defectively designed and that Ply Gem is refusing to fix the problem and honor its warranties. Schedule delivery. BBB reports on known marketplace practices. According to Consumers Digest, windows were selected based on performance ratings, quality of construction and materials, ease of operation and warranty.The magazine limited its picks to vinyl and aluminum-clad wood … They came out stating it was an installation error. Delivered end of August. Now they want us to drive back to Calgary to pick it up as they will not ship it back. They are also a fairly recent comer on the scene. I have multiple emails of my concern and Ply Gem's refusal to address those. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. The slab was back ordered arrived with out notice. BBB Business Profiles are subject to change at any time. Ply Gem Industries, Inc. is engaged as a supplier of vinyl siding, stone veneer, casement windows and other building materials. Ply Gem manufactures windows and doors for both replacement and new construction projects. The E-Series Aluminum Clad has the most options (50+), while the 200-Series Vinyl Clad has the least (2).To see the full range of available colors, see this chart.. 6 days later the response was there was nothing wrong with the slab and it was the customers fault we didn't report within 72 hours. Plygem still hasn't "fixed' themOur house contains 25 Ply Gem Vinyl Clad windows, and was built in 2012. Ply Gem Sliding Windows. It is very difficult to find objective reviews on things like windows. I am the original owner. A free inside look at company reviews and salaries posted anonymously by employees. Select Ply Gem Products Identified as ENERGY STAR® 2021 Most Efficient. I naturally began inspecting every window and door very carefully. Once stain was properly applied there were areas surrounding each mark that would not take the stain uni formally It appears the slab was altered prior to shipment to disguise the marks. they are currently a couple of months out on lead right now so we will be pending until the invoice is received. Ply Gem. BBB is here to help. I am not a supper fussy person, but the quality issues I found were not acceptable. There is also a smooth area that is unexplained.Ply Gem to date has failed to explain why the stain does not adhere evenly in those places surrounding the marks. BBB Business Profiles generally cover a three-year reporting period. JELD-WEN windows. I sent photos and videos to document the amount of dirt that was on the window sill and inside the window channels as well as a video of the floor below covered in dirt from the window. Ply Gem offers a lifetime limited warranty on their various series of windows. Like Ply Gem, Atrium Windows offer anti-corrosive hardware and smooth moving parts. We’ll guide you through the process. Over the years, Marvin has racked up awards for window quality and customer satisfaction. Milgard windows complaints? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Both sashes of the 2-lite configuration slide left or right to open. Offered to take the slab to Calgary 5 hour drive to be inspected. May 8th, 2020 I notified the builder that there was a large amount of dirt that was coming in the windows and a case with Simonton was opened. Seal failure is relatively common in these windows, which can be a major problem if you live in a cold weather climate. According to the class action, Ply Gem’s Vinyl Clad windows contain defects that allow water to leak through the windows, which could cause water … Immediately contacted Ply Gem with concerns and photos. This is affecting my husband's health and is unacceptable in a new home to have that much actual dirt flying into my house through their windows. window comments. Learn More The other two series are solid, with Premium on the higher end. BBB remains operational and focused on serving our business community. ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** She's lost all my info at least once, does not communicate or return calls or emails, and her last email two months ago had so many grammar mistakes its clear she doesn't care. I bought the home from the builder. That only seems fair. SH-5500 Vinyl Single-Hung Windows, Fin and Frame Installation: WIN-2049 (PDF) | SH5500: Ply Gem Window Group: Ply Gem 1500 Vinyl Tilt Single Hung Windows, New Construction and Replacement Construction: WIN-1771 (PDF) Regency Plus, Inc. Series 6012 Vinyl Tilt Single Hung Windows: WIN-1721 (PDF) | Drawing | 08-01711A: Regency Plus, Inc. BBB remains operational and focused on serving our business community. It was confirmed as a warranty claim and I received my warranty claim and work order numbers (work order # *****). This company is a big name in the building and construction business and sells products to builders and contractors. They agreed that the window was covered by the lifetime warantee and came to my home and replaced it. *********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** I was told that if I did the baffles and completed our landscaping the issue should be resolved. Business Details This is a multi-location business. Help build affordable housing for families during Covid-19. Ply Gem is the supplier of the windows for my home. The packaging was in pristine condition. For over 75 years, Ply Gem has manufactured high-quality new construction & replacement windows backed by industry-leading warranties. Read 41 Great Lakes windows reviews from consumers and industry experts on their complete vinyl window options. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Customer Reviews are not used in the calculation of BBB Rating. BBB reports on known marketplace practices. OVER A YEAR HAS GONE BY and I have not had my windows replaced. Consumer complaints and reviews about Great Lakes Windows by Ply Gem: Ann In Houston Send email : Mar 22, 2012 Poor quality. Marvin has racked up awards for window quality and customer satisfaction 26 76 $ 76! 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