Accessing aged care services can seem complex and difficult to understand – especially when you may be going through a very stressful time in your life. There are many different types of aged care services available, and many are government-funded. Contact Information You can call my aged care on 1800 200 422 or visit the website at www.myagedcare.gov.au The call centre is open 8am-8pm Monday to Friday and 10am-2pm Saturday. Facebook; Twitter Once the Agreement has been signed, services detailed in your care plan can start. Looking for aged care, home care or disability support services in your local area from an NDIS registered provider? Contact us today to chat about services in your area. Visit the My Aged Care website to find information about and access to Australian Government–funded aged care services. You be will asked some questions to understand your needs. This would be funded through CHSP and is known as entry level support. We will make sure you have carefully read and understood the Agreement and will answer any questions or concerns you have to make sure you are completely happy with everything before you sign it. Tags:Home Care, Aged Care Home care services, at its most basic, is about making sure your loved one can age in place comfortably, safely, and healthily. +60 3-7932 2638, +60 3-7773 2638, +60 5-541 6812 (MAC Ipoh) elean@myagedcare.com.my. Instead, we listen to your wishes and priorities, give you expert advice and information for you to make decisions, and help you access the support you need to achieve your goals. You can also make a referral to My Aged Care online, this would be my recommendation, as referring online will give you the time to think about how to answer the questions in the referral. Your personalised My Aged Care record. Go to the My Aged Care website to find trusted information about aged care services or call My Aged Care on 1800 200 422. Aged Care Assessment Team Community Health 82-86 Bolsover Street Rockhampton QLD 4700. Making a complaint via the Commission. If you need some help, the My Aged Care team can answer most of your questions over the phone. Norshafizatul : +60 17-851 7500. Step 2: Referral for an assessment Once registered with My Aged Care they will send a referral to an assessment service, who will contact you to organise a home assessment. From 1 July, My Aged Care will introduce a central, streamlined pathway for assessment and referrals into aged care services for people aged over 65. Choose services. Something went wrong. Once you have been assigned a home care package by My Aged Care you will receive a referral code which can then be presented to your chosen provider. Either way you need to register through My Aged Care to get started. Talk to a real person If you’ve got any questions regarding any of our services, our Customer Care Managers are only a phone call away. Call us 1300 702 319 Representative Clients can nominate one or more representative(s), (e.g. Phone: (07) 4920 6900. We’re always on the lookout for great people who value collaboration, openness, respect and empowerment. AccessCare wants you to know we are here to help. When you contact this agency and apply for aged care you will be assessed by a client officer who will ask you certain information about your health and other circumstances. I chose Let’s Get Care for Mum’s HCP Provider with the ability to choose our carers. Staff ask clients or their representative set questions to find out if clients need either: a home support assessment through the RAS comprehensive assessment through the ACATs. We're responsible for over 12,000 staff and volunteers, 14 Public and Private Hospitals, 17 Retirement and Aged Care Facilities and a national network of Community Care Centres. Growing older can sometimes mean seeking help to manage day-to-day living activities. The phone line and website can help older Australians, their families and carers to get the help and support they need. My Aged Care is the new way to access aged care information and aged care services.. 1300 090 256 or Request a callback. Charter of Aged Care Rights | Complaints | Privacy Policy, AccessCare is jointly funded by the Victorian and Australian Governments Most community care services for people over 65 in Australia are government funded through Home Care Packages or the Commonwealth Home Support Program (CHSP). The Australian Government has created a centralised registration process for aged care services, known as My Aged Care. 2. Support with the process. Your Agreement will include: You will receive monthly statements which show how your home care package budget is being spent. Referral for service A referral sent by either My Aged Care contact centre staff or assessors requesting services for a client. Information about our Hospitals, MultiPurpose Services, Community Health Centres and Community Mental Health Centres. Report updated information to the department using the My Aged Care Provider Portal, or for NATSIFAC, by completing and emailing the reporting form to agedcareIPC@health.gov.au; The program is critical to safeguarding the health of both residents and workers in residential aged care. Call 1800 200 422 or visit myagedcare.gov.au. Phone: 1800 200 422 (National Call Centre) www.myagedcare.gov.au Any unspent funds can be carried over for as long as you continue to receive care under the package. Give us your feedback about a service. Our exercise physiologists all specialise in seniors health and provide services through Home care packages, STRC and CHSPIn Clinic and home visits Sunshine Coast or Cooloola Coast. You may also appoint your regular representative as a primary contact so they are the first point of contact for My Aged Care. Read more about advocacy If you call My Aged Care, the people who answer the phone are call centre staff. Download transcript - How we help you, Video 3. Work with you and your family or carer to develop an individual support plan to meet your needs and supports what you’d like to achieve. We welcome your enquiry, whether you're placing a property listing, contributing editorial or simply commenting on the site. Self-management allows for extra money available via the package, and consequently extra care hours. My Aged Care provides: information on the different types of aged care services available You’re under no obligation to become an AccessCare client in the long term. My Aged Care service provider portal . It is closed on Sundays and national public holidays. Real Stories from Real People on My Aged Care – audio; New Continuity of Support Information; Tale of two very different systems; NDIS age cap leaves those over 65 without adequate support; Press release from Minister Ley re aged care We aim to encourage and support the community to make healthy lifestyle changes at a personal level, and create an environment that supports healthier living. With your consent they will: Thank you for signing up to the latest news. CALL US ON 1300 090 256 or fill in the form below and we will call you back. You may change or cancel the appointment of a representative at any time, by calling My Aged Care on 1800 200 422. The service finder on the My Aged Care website can help you locate and compare some services in your area. Alternatively, you can leave a fax, email or make an enquiry online. People aged under 65 years should contact the National Disability Insurance Scheme (NDIS) to test their eligibility to become a participant. A friend or a family member can speak to My Aged Care on your behalf by becoming your representative If you are deaf or have a hearing or speech impairment, you can contact My Aged Care through the National Relay Service If you are visually impaired, you can access information through the My Aged Care contact centre staff and My Aged Care assessors. Ask an aged care expert. 1800 200 422. © 2018 AccessCare | Website by Weave, For example: "Afternoons between 3 and 5", Download transcript - How to access the supports you need, Download transcript - What to ask when choosing a Home Care Package provider, Care plan - this outlines the services you will receive under your package taking into consideration your individual goals and preferences, Budget - this details the funds available in your package and how they will be spent. My Aged Care can help you access: Support at home such as personal care, transport, meals and assistance with household jobs My Aged Care. You can call the My Aged Care contact centre on 1800 200 422 (Freecall*). If you are currently experiencing an emergency, please call, Useful information for patients and visitors about admission, payment and visiting hospital. Advocacy services ensure that the rights of anyone receiving or seeking aged care services are supported. You will be told if you need a financial assessment. To learn more please visit My Aged Care or contact AccessCare on 1300 819 200. Depending on the information you provide, they will set up a personalised record but you must give your consent for them to be able to do so. Phone 1300 186 688 or (08) 8276 7999 Postal. Call AccessCare on 1300 819 200 to get started. Find Feros Care services by suburb here. Non-Commonwealth funded service providers will not receive referrals for service. DPS Publishing. … Contact. You can begin your application by calling My Aged Care on 1800 200 422 (Mon– Fri 8am-8pm, Saturday 10am – 2pm) or visiting the My Aged Care website. For the most up to date information on the My Aged Care … Hours: 7am - 6pm (AEST) Monday - Friday. Services for younger people. Eligibility is based on an assessment process. Assessments are free of charge and can be requested by contacting My Aged Care. If you are calling from overseas, dial +61 2 6289 1555 (office hours) and ask for the My Aged Care contact centre. Our mission is to provide quality, compassionate health care to the most vulnerable, including those reaching the end of their life. Hor Chee Pun (MAC @ Ipoh) : +60 12-647 7500. If discussing your concern directly with your aged care provider does not work or you don’t feel comfortable to do so (even with the support of an advocate), you can contact the Aged Care Quality and Safety Commission on 1800 951 822.The Commission can support you to resolve your concern with the service provider. Approved aged care service providers must use this portal to manage information about their services, manage referrals, update client records, generate reports and ask an assessor to review a client’s support plan. If you require a range of services and support to coordinate them, you would be looking at a Home Care Package. If you call My Aged Care (MAC) you will be contacting a call centre. You be will asked some questions to understand your needs. Learn more about how you can Lodge a complaint by phone, in writing or online below. We are open: Monday to Friday: 8am to 8pm; Saturdays: 10am to 2pm; Closed on Sundays and national public holidays. Live chat. You may start out needing a small amount of support such as cleaning. AccessCare will always take the time to go through your Agreement with you in fine detail. Your Home Care Agreement sets out how your services will be provided, who will provide them, and how much they will cost. Call 1800 200 422. See our award winning aged care services across community care, independent living, respite care, aged care homes, dementia care & retirement villages. It is an Australia-wide central contact point for older people, their families and carers to find out about local aged care services and to determine their aged care support needs. The statement will include the income and expenditure for the package and also any unspent home care amount so you can keep track of your spending. My Aged Care and service providers can give you information about costs. Go to the My Aged Care website to find trusted information about aged care services or call My Aged Care on 1800 200 422. If you have questions, you can call from Monday to Friday 8am to 8pm and Saturday 10am to 2pm. Your aged care provider has a responsibility to help you understand the terms of your Home Care Agreement. This does not mean you are ready to go, you need to wait for a second letter stating you have been 'assigned' a package. Parking is free across all our facilities. This means you are now on the waiting list for a package. Eligibility criteria for Commonwealth Home Support Program (CHSP) A member of the Aged Care Assessment Team will visit your home to understand your needs. National aged care services information. Download transcript - How to access the supports you need, Video 2. Once you are approved for a package, you will be sent an approval letter telling you which level package you are entitled to. Contact us on (03) 8470 1111 or info@yourcommunityhealth.org.au to find out how you can access My Aged Care and our services, or visit our East Reservoir Health Centre to speak to someone in person. *Call charges may apply from mobiles and payphones. This can comprise various services that help elderly loved ones maintain their home, both inside and out, and monitor and manage their health and well-being. DPS Publishing Pty Ltd 145 South Terrace Adelaide SA 5000. We offer advice free of charge to help you navigate the aged care systems including My Aged Care, where you will need to register for support first. We assess your financial details to work out how much you need to pay towards aged care What you need to know We may be able to help you with the costs of a Home Care Package or residential aged care. Referrals can be sent electronically to a provider, or a client can be provided with a referral code. My Aged Care is the starting point to access Australian Government-funded aged care services. They also make it easier to make decisions about care. If you need extra support at home to improve your wellbeing and help you stay independent, or if are you caring for an elderly relative or friend these services can help visit the My Aged Care website. You can then enter into a Home Care Agreement and start receiving services under your home care package. This can be a great option if you are on a waiting list for a package or are looking at paying an income tested fee because you are unable to access government funding due to your assets. Please try again latter, How to Access Your Personal Health Information, Batemans Bay - Eurobodalla Health Service, Get Healthy Information and Coaching Service, Work Experience and School Based Traineeships, COVID-19 Testing and Results Enquiry call 1800 318 248 7am - 8pm or click here to make an enquiry, Support at home such as personal care, transport, meals and assistance with household jobs, Short term help while you are recovering after an accident or illness or when you’ve had a set back, Assess your care needs and eligibility for services. Call us on 1300 819 200, or fill in the form below to request a callback. Our team are here to answer your questions. My Aged Care contact centre staff and assessors will be able to provide information about these services to consumers. The information on my aged care can also be made available in languages other than English if you need an interpreter as well as other formats if you have a hearing or vision impairment. I'm very fortunate that I discovered Let’s Get Care … Download transcript - What to ask when choosing a Home Care Package provider. While we have a wealth of knowledge about how the systems work, we don’t try and take control away from you. Once you receive this second letter stating you have been 'assigned' a package, you are ready to go and contact your choosen provider. An advocate for my rights. If you call AccessCare first on 1300 819 200 we can connect you through to My Aged Care and stay on the phone to help you through the registration process. Some people also access community care services (including care management) on a private fee paying basis. We’ll be happy to answer any questions you have about the aged and disability care systems and what to do next. If you call AccessCare first on 1300 819 200 we can connect you through to My Aged Care and stay on the phone to help you through the registration process. National Aboriginal and Torres Strait Islander Flexible Aged Care Programme. Karthi: +60 17-851 7500. Carers may also be eligible for respite services. central point of access for aged care services and information in Australia It enables us to keep mum at home with us. We provide a wide range of hospital based services as well as community health services. The National Screening and Assessment Form (NSAF) used by the contact centre should determine whether clients should receive face-to-face assessment by a Regional Assessment Service (RAS) for entry-level support and linkage to … a My Aged Care contact centre staff provide information and register and screen clients over the phone using the NSAF. 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